Shipping policy
Shipping Policy
Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Times
- Standard Shipping (U.S.) – 3-7 business days
- Expedited Shipping – 2-3 business days
- International Shipping – Delivery times vary by destination (typically 7-21 business days).
Shipping rates are calculated at checkout based on your location and order weight.
Order Tracking
Once your order is shipped, you will receive a tracking number via email to monitor your package’s journey.
Lost or Delayed Shipments
- If your package is delayed, please check the tracking information for updates.
- If your package is lost in transit, please contact us at [customerservice@ncnaturalcosmetics.com] so we can assist you.
Returns & Exchanges
- We do not accept returns on soap bars for hygiene reasons.
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo of the product.
Questions?
For any shipping-related inquiries, feel free to email us at [customerservice@ncnaturalcosmetics.com].